Banana VPN Refund and Cancellation Policy
Effective Date: September 11, 2026
This policy explains how subscription cancellation, automatic renewal, and refund requests work for Banana VPN.
1. Subscription Plans
Banana VPN may offer monthly, annual, or other subscription periods.
The price, billing interval, included features, and applicable taxes are displayed before purchase.
2. Automatic Renewal
Unless explicitly stated otherwise, recurring subscriptions automatically renew at the end of each billing period until canceled.
You should cancel before the renewal date if you do not want the next subscription period to be charged.
3. Cancellation
Cancellation prevents future renewal.
Unless required otherwise by law or the applicable application marketplace, canceling a subscription does not terminate the already-paid subscription period immediately.
You normally retain access until the end of the period for which payment has already been made.
Deleting the Banana VPN application does not cancel a subscription.
Deleting your Banana VPN account also does not automatically cancel a subscription billed by Apple or another third-party marketplace.
4. Apple App Store Subscriptions
Subscriptions purchased through Banana VPN on iPhone, iPad, or Mac using Apple In-App Purchase are billed and administered by Apple.
To cancel an Apple subscription, use the subscription-management options associated with your Apple Account.
Banana VPN cannot directly cancel an Apple-managed subscription on Apple's behalf.
5. Apple Refunds
Refund eligibility for transactions processed by Apple is determined through Apple's applicable refund rules and procedures.
Requests concerning an Apple App Store transaction should be submitted directly to Apple.
Apple currently allows users to manage App Store subscriptions and submit eligible refund requests through its billing support systems.
Banana VPN cannot guarantee that Apple will approve a particular refund.
6. Direct Banana VPN Purchases
For purchases processed directly by Banana VPN rather than Apple or another marketplace, subscriptions are generally non-refundable after the paid service period has begun, except:
where applicable consumer law requires a refund;
where there has been a duplicate charge;
where Banana VPN confirms an incorrect charge;
where the purchased service could not reasonably be provided due to a material Banana VPN service failure; or
where Banana VPN otherwise approves a refund in its discretion.
Any legally required cancellation or cooling-off rights remain unaffected.
7. Other Application Stores
If you purchase Banana VPN through Google Play, Microsoft, Roku, Amazon, or another third-party marketplace, refunds and cancellations may be subject to that marketplace's own rules.
Where the marketplace controls billing, refund requests may need to be submitted directly to that marketplace.
8. No Prorated Refund for Voluntary Cancellation
Unless required by law or approved by the applicable billing provider, voluntarily canceling a subscription does not create an automatic right to a prorated refund for unused time.
Your subscription generally remains available until the expiration of the paid period.
9. Promotional Offers and Trials
If Banana VPN offers a promotional price or free trial, the specific terms presented with that offer govern.
Where a trial converts to a paid subscription automatically, you must cancel through the applicable billing provider before the displayed renewal deadline to avoid the next charge.
10. Subscription Changes
Upgrades, downgrades, and plan changes may take effect immediately or at the next renewal depending on the billing platform and applicable store rules.
For Apple In-App Purchases, Apple's subscription-group and upgrade/downgrade rules control the timing of subscription changes.
11. Service Suspension
A subscription suspended or terminated because of serious fraud, illegal activity, abuse, or material violation of the Acceptable Use Policy is not automatically eligible for a refund, except where applicable law requires otherwise.
12. Billing Problems
If you believe you were incorrectly charged, contact the party that processed the payment.
For Apple purchases, contact Apple.
For purchases processed directly by Banana VPN, submit a billing request through Banana VPN support and provide enough information for us to locate the transaction.
Do not send complete credit-card numbers or banking credentials through support messages.
13. Consumer Rights
Nothing in this policy limits refund, cancellation, chargeback, cooling-off, statutory warranty, or other consumer rights that cannot legally be waived in your jurisdiction.
14. Contact
Questions about direct Banana VPN billing may be submitted through the Banana VPN support system or contact options available on vpn-banana.com.