This policy explains the cancellation, credit, and refund practices for BananaVPN. It must be reviewed and completed by the business before it is published.

Cancellation

Customers may request cancellation through the client area or support channel before the next renewal date. Service may remain available until the end of the paid billing period unless an immediate cancellation is requested and available.

Refund requests

Refund eligibility, processing timelines, non-refundable fees, and any account credit rules are stated in the applicable order, invoice, product description, or this policy. Mandatory consumer rights always prevail.

How to request help

Open a support ticket with the invoice number, service details, and reason for the request. BananaVPN will review the request and respond through the client area or email.